Privacy Policy

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out contact forms on our website
• Request quotes or information about our services
• Subscribe to our newsletter
• Communicate with us via email or phone
• Create an account on our website
• Place an order for our products or services

Personal information may include:

• Name and contact information (email address, phone number, mailing address)
• Company name and business information
• Payment information (processed securely through third-party providers)
• Project specifications and requirements
• Communication preferences

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address and geographic location
• Browser type and version
• Device information and operating system
• Referring website and pages visited
• Time and date of visits
• Click patterns and website usage data

1.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. You can control cookie preferences through our cookie management system or your browser settings.

2. How We Use Your Information

We use the information we collect for various purposes, including:

2.1 Service Provision

• Providing and maintaining our packaging services
• Processing orders and managing customer accounts
• Communicating about projects and orders
• Providing customer support and responding to inquiries
• Customizing services based on your preferences

2.2 Business Operations

• Improving our website functionality and user experience
• Analyzing website usage patterns and trends
• Conducting market research and customer surveys
• Developing new products and services
• Managing our business operations and administration

2.3 Marketing and Communications

• Sending newsletters and promotional materials (with your consent)
• Informing you about new services and special offers
• Conducting marketing campaigns and advertising
• Personalizing marketing content based on your interests

2.4 Legal and Compliance

• Complying with applicable laws and regulations
• Protecting our rights and interests
• Preventing fraud and ensuring security
• Resolving disputes and enforcing agreements

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

3.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Website hosting and maintenance
• Payment processing and financial services
• Email marketing and communication services
• Analytics and performance monitoring
• Customer support services
• Shipping and logistics

3.2 Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of that transaction, subject to appropriate privacy protections.

3.3 Legal Requirements

We may disclose your information when required by law or in response to:

• Court orders or legal process
• Government investigations
• Requests from law enforcement agencies
• Protection of our rights and safety
• Prevention of fraud or illegal activities

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of sensitive data in transit and at rest
• Secure servers and network infrastructure
• Regular security assessments and updates
• Access controls and employee training
• Incident response and monitoring procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Your Privacy Rights

Under Canadian privacy laws, including PIPEDA (Personal Information Protection and Electronic Documents Act), you have certain rights regarding your personal information:

5.1 Access and Correction

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Receive information about how your data is being used

5.2 Withdrawal of Consent

• Withdraw consent for marketing communications
• Opt-out of non-essential data collection
• Request deletion of your personal information (subject to legal requirements)

5.3 Data Portability

• Request a copy of your data in a structured, commonly used format
• Transfer your data to another service provider where technically feasible

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

6. Cookies and Tracking

Our website uses various types of cookies and tracking technologies:

6.1 Essential Cookies

These cookies are necessary for the website to function properly and cannot be disabled. They enable basic features like page navigation and access to secure areas.

6.2 Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously.

6.3 Marketing Cookies

These cookies are used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.

You can manage your cookie preferences through our cookie consent banner or your browser settings. Disabling certain cookies may affect website functionality.

7. Third-Party Links

Our website may contain links to third-party websites, social media platforms, and services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

9. International Data Transfers

Your information may be transferred to and processed in countries outside of Canada. When we transfer personal information internationally, we ensure appropriate safeguards are in place to protect your information in accordance with Canadian privacy laws.

10. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Our retention periods vary depending on the type of information and the purpose for which it was collected:

• Customer account information: Retained while account is active and for 7 years after closure
• Order and transaction records: Retained for 7 years for accounting and legal purposes
• Marketing communications data: Retained until you unsubscribe or withdraw consent
• Website analytics data: Typically retained for 2-3 years

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date at the top of this policy
• Sending email notifications for significant changes (where required)
• Displaying prominent notices on our website

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

We are committed to addressing your privacy concerns promptly and will respond to your inquiries within 30 days as required by Canadian privacy laws.

13. Governing Law

This Privacy Policy is governed by the laws of Canada and the Province of Ontario. Any disputes arising from this policy will be subject to the jurisdiction of the courts of Ontario, Canada.