Terms of Service

1. Acceptance of Terms

By accessing or using the Lexicrichi website (lexicrichi.com) or any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms, you must not use our website or services.

These Terms constitute a legally binding agreement between you and Lexicrichi, a company incorporated under the laws of Ontario, Canada.

2. Description of Services

Lexicrichi provides premium branded packaging and printing services throughout Canada, including:

• Custom gift box design and manufacturing
• Branded packaging solutions
• Digital and offset printing services
• Custom stickers and labels
• Packaging design consultation
• Delivery services across Canada

We reserve the right to modify, suspend, or discontinue any part of our services at any time with reasonable notice.

3. User Accounts and Registration

3.1 Account Creation

To access certain features of our services, you may need to create an account. When creating an account, you must:

• Provide accurate, current, and complete information
• Maintain and update your information as necessary
• Keep your account credentials secure and confidential
• Notify us immediately of any unauthorized use of your account

3.2 Account Responsibility

You are responsible for all activities that occur under your account. We are not liable for any loss or damage arising from unauthorized use of your account due to your failure to maintain security.

4. Orders and Purchasing

4.1 Order Process

When you place an order with Lexicrichi:

• You are making an offer to purchase our services
• We may accept or decline your order at our discretion
• A binding contract is formed when we confirm your order
• Order confirmation will be sent via email

4.2 Pricing and Payment

• All prices are quoted in Canadian dollars (CAD) unless otherwise specified
• Prices are subject to change without notice
• Payment terms will be specified in your order confirmation
• We accept various payment methods as indicated on our website
• Additional charges may apply for rush orders or special requests

4.3 Order Modifications and Cancellations

• Order modifications may be possible before production begins
• Cancellation policies vary depending on the stage of production
• Cancellation or modification fees may apply
• Custom orders may not be cancellable once production has started

5. Intellectual Property Rights

5.1 Our Intellectual Property

All content on our website, including but not limited to text, graphics, logos, images, software, and design elements, is owned by Lexicrichi or our licensors and is protected by Canadian and international copyright and trademark laws.

5.2 Customer Content

When you provide us with designs, logos, or other materials:

• You retain ownership of your intellectual property
• You grant us a license to use your materials for production purposes
• You warrant that you have the right to use all provided materials
• You indemnify us against any intellectual property claims related to your materials

5.3 Design Services

For custom design work:

• Final designs become your property upon full payment
• We retain the right to showcase completed work in our portfolio
• Preliminary concepts and drafts remain our property unless specifically transferred

6. Quality Standards and Warranties

6.1 Quality Commitment

We are committed to delivering high-quality products that meet industry standards. However, we do not warrant that our products will be free from minor variations in color, size, or finish that are inherent in the printing and manufacturing process.

6.2 Limited Warranty

We warrant that our products will be free from defects in materials and workmanship for a period of 30 days from delivery. This warranty does not cover:

• Normal wear and tear
• Damage from misuse or improper storage
• Variations in color due to different viewing conditions
• Minor imperfections inherent in the production process

6.3 Warranty Claims

To make a warranty claim:

• Contact us within 30 days of delivery
• Provide photographic evidence of defects
• Return defective products if requested
• Allow us reasonable opportunity to inspect and remedy defects

7. Delivery and Shipping

7.1 Delivery Terms

• Delivery timeframes are estimates and not guaranteed
• We will make reasonable efforts to meet estimated delivery dates
• Delays may occur due to circumstances beyond our control
• We are not liable for losses due to delivery delays

7.2 Shipping and Risk

• Risk of loss transfers to you upon delivery to the carrier
• You are responsible for providing accurate delivery information
• Additional charges may apply for special delivery requirements
• We recommend insurance for high-value orders

8. Returns and Refunds

8.1 Return Policy

Due to the custom nature of our products, returns are generally not accepted except for:

• Products that are defective or damaged upon arrival
• Orders that do not match approved specifications
• Products delivered in error

8.2 Refund Process

• Refund requests must be made within 30 days of delivery
• Products must be returned in original condition
• Refunds will be processed to the original payment method
• Shipping costs are generally non-refundable
• Custom orders may be subject to restocking fees

9. Limitation of Liability

To the maximum extent permitted by law:

9.1 Disclaimer of Warranties

Except as expressly stated in these Terms, our services are provided "as is" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability or fitness for a particular purpose.

9.2 Limitation of Damages

In no event shall Lexicrichi be liable for:

• Indirect, incidental, special, or consequential damages
• Lost profits, revenue, or business opportunities
• Damages exceeding the amount paid for the specific order
• Delays in delivery or production

9.3 Maximum Liability

Our total liability for any claim related to our services shall not exceed the amount you paid for the specific order giving rise to the claim.

10. Indemnification

You agree to indemnify, defend, and hold harmless Lexicrichi, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses arising from:

• Your use of our services
• Your violation of these Terms
• Your infringement of any intellectual property rights
• Materials you provide for production
• Any negligent or wrongful conduct

11. Privacy and Data Protection

Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our services, you consent to our privacy practices as described in our Privacy Policy.

12. Prohibited Uses

You may not use our website or services to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Transmit harmful or malicious code
• Interfere with the security or functionality of our website
• Create products for illegal purposes
• Harass, abuse, or harm others
• Impersonate any person or entity
• Collect personal information without consent

13. Termination

13.1 Termination by You

You may terminate your account at any time by contacting us. Termination does not affect existing orders or obligations.

13.2 Termination by Us

We may terminate or suspend your account immediately if you:

• Violate these Terms
• Engage in fraudulent activity
• Fail to pay for services
• Use our services for prohibited purposes

13.3 Effect of Termination

Upon termination:

• Your right to use our services immediately ceases
• Outstanding orders may be cancelled or completed at our discretion
• Unpaid amounts become immediately due
• Provisions that should survive termination will continue to apply

14. Force Majeure

We shall not be liable for any failure or delay in performance under these Terms that is due to circumstances beyond our reasonable control, including but not limited to:

• Acts of God, natural disasters, or severe weather
• War, terrorism, or civil unrest
• Government actions or regulations
• Labor strikes or disputes
• Supplier failures or material shortages
• Technical failures or cyber attacks
• Pandemics or public health emergencies

15. Governing Law and Dispute Resolution

15.1 Governing Law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.

15.2 Jurisdiction

Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts of Ontario, Canada.

15.3 Dispute Resolution

Before initiating legal proceedings, parties agree to attempt resolution through:

• Direct negotiation between the parties
• Mediation through a mutually agreed mediator
• Arbitration if mediation is unsuccessful (where permitted by law)

16. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective when:

• Posted on our website with an updated "Last Updated" date
• Email notification is sent for material changes
• Prominent notice is displayed on our website

Your continued use of our services after changes indicates acceptance of the modified Terms. If you do not agree to changes, you must discontinue use of our services.

17. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect. The invalid provision shall be replaced with a valid provision that most closely matches the intent of the original provision.

18. Entire Agreement

These Terms, together with our Privacy Policy and any other referenced policies, constitute the entire agreement between you and Lexicrichi regarding your use of our services. These Terms supersede all prior or contemporaneous communications and proposals.

19. Contact Information

If you have any questions about these Terms of Service, please contact us:

We will respond to your inquiries within 2 business days.

20. Acknowledgment

By using our website or services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. You also acknowledge that these Terms may be updated from time to time and that it is your responsibility to review them regularly.